AI is a powerful technology that has opened the door to many exciting careers, particularly for Natasha Kiroska. She refers to Amelia, an IPsoft Company – which she currently serves as a cognitive technical lead – as the “perfect match” for her.
“Out of luck, I had 10-year experience as a telecom consultant, working with different clients and big companies,” says Natasha. “I was a single view developer before, which was for a billing platform, and I was working with telecoms all over Europe. It was a perfect match when I got to Amelia, continuing my work with telecoms here.”
The start of Natasha’s career path dates back to her youth. She was interested in math, her favorite subject, as well as physics and began to learn computer programming.
“I like that I can be creative,” she says of her experience working in AI. “I can build something myself that is tangible and working, which can help society. I like being able to create services that make people’s lives easier.”
Online invoices, for example, provide round-the-clock access seven days a week. This is a significant improvement over traditional methods, which may have been limited to 9-to-5 availability with no access after business hours or on weekends.
“I had to work on a pilot where we were providing services for the customers and they were asking questions about odd invoices/unclear charges and asked Amelia to explain them,” she says. “We don’t see much of this, but I think we can expand in this area.”
By alleviating people of the requirement to perform repetitive tasks, Natasha is confident that they will have more free time to focus on important and/or creative work that makes a difference within the organizations that employ them.
“Everything that was done by a person can now be offered by web services,” she says. “I think that we will see more and more of this progression and freedom. We see more of this in the telecom industry, for example.”
Natasha hopes that AI’s next breakthrough will occur in medical facilities all over the world.
“When the tech grows more mature, I think we should put a heavier focus on aiding hospitals and care workers,” she says of the industry’s next move.
In discussing future generations of AI developers, Natasha recommends that aspiring talent strives to “always learn from the best.”
“Follow your own path and don’t compare yourself with others,” she says. “Follow your passion and I promise you the money will follow you. Also, if you have a negative experience, just ignore it and work on trying to connect with professionals that are similar to you and more supportive that will inspire you. If you are in an environment where there are stereotypes, don’t focus on them, just follow your own personal judgment.”