Who is Amelia?

Amelia is a digital colleague that can help your organization amplify employee potential and scale for business impact. She is a dynamic and evolving AI employee who helps you do more with less.

Using the human brain to build an AI

Amelia’s brain mimics a human brain in its awareness of a user’s context and intentions. She brings a constructive attitude and friendly disposition to any task, including things like fraud detection, recruitment, and anything in between.

  • Analytics

    She runs analytics and makes intelligent decisions to deliver intricate human-technology interactions

  • Observation

    She learns by observation and improves her performance

  • Compliance

    She works with employees to improve customer experiences and maintain compliance

  • Emotion

    She monitors and responds to a user’s emotions and sentiments

Business Value

When you hire Amelia (or several Amelias) you’ll be able to design her to address a variety of company needs, roles, and verticals—all according to your specific business processes and procedures. She observes, learns, and remembers anything you ask. She can read emotions and context during conversations with colleagues and customers, on any communications channel. She can do the repetitive work of thousands while helping to improve the creativity and productivity of her human colleagues.

Amelia helps deliver business value, while also creating new lines of revenue and new customer experiences. She turns every customer-facing touchpoint into a more enjoyable experience.

Amelia speaks as humans do

Just like any employee or group of employees, Amelia must be trained after she’s hired. In order to train Amelia, IPsoft and its partners teach her the most basic essential knowledge she’ll need to understand how a business runs. Partners provide IPsoft with industry-specific terminology, as well as any required logic frameworks that Amelia needs to learn to develop her decision-making skills. Amelia is taught to conduct business according to specific industry requirements and regulations.

Conversational Framework

IPsoft and its partners teach Amelia to understand utterances and common phrases – essentially, the teams help Amelia speak as humans do.

Working with human colleagues

Once Amelia is ready to begin working on her own, she will inevitably get stumped by unique or custom questions and issues. This is where her ability to learn on her own, and work with human employees, comes into play. If Amelia is unable to resolve an issue, or finalize a transaction, she will escalate the task to a human colleague. Amelia will then observe how the colleague resolves the issue, learn from it, and apply that knowledge to any similar tasks so as to free up time for human employees to tackle other projects.

What can Amelia do for your business?

She scales as your business grows

Amelia absorbs and logs data faster than your best human employees. She processes mountains of information in an instant. She eliminates repetitious tasks and improves customer experiences. Amelia is a digital employee who can do the job of thousands while providing massive ROI and reducing risk.

How is Amelia Different?

Ready for Amelia?

As your digital colleague, Amelia thinks like a human but works at the speed of a machine. Innovative companies invest in Amelia to keep pace with customer demand, scale their business for growth, and deliver ongoing ROI. Are you ready to be one of them?

Learn more about Amelia

Amelia is transforming businesses around the world, providing massive ROI at scale and superior customer experiences while reducing risk. She can do the same for yours.

Get in touch