The Cognitive-Enabled IT Service Desk

February 10, 2017

When you combine cognitive and autonomics, you can say goodbye to tickets forever.

Traditional approaches to IT service desk operations have reached their limit. The adoption of cognitive-enabled technologies has allowed for new strategies that are focused on agent scalability. Amelia interacts with users and learns to answer their questions and resolve their requests. She also works alongside service desk agents to provide faster, more accurate assistance than current models. In so doing she facilitates greater and more consistent productivity as demand for service grows.

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A Beginner’s Guide to Conversational AI

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