BBVA needed to resolve issues with large customer service volumes. So the multinational banking group hired Amelia. “Having [Amelia] working with us has really made the difference,” says Ignacio Bernal Echeverria, Global Head of Architecture and IT Innovation at BBVA. “Our customers are really starting to feel the difference of having these types of technologies, enabling our relationship with them.”
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.