Telefoníca Peru pursued a way to limit the number of calls transferred within the contact center to reduce costs and improve the overall customer experience. To accomplish this task, Telefoníca implemented Amelia as voice-based customer service agent for its Peruvian contact centers. Watch this video to learn more about Telefonica's AI journey.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.