At this year’s DWS, Weston Morris, Director of Digital Workplace Services at Unisys, led a breakout session about the Evolution of the Contact Center and detailed his company’s partnership with IPsoft. Click here to watch the video.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.