BNP Paribas Security Services, part of one of the world’s largest banks, deployed Amelia (renamed NOA) to support more than 1 million clients and employees. Phillipe Ruault of BNP Paribas Security Services explains how Amelia is at the crossroads of the company’s digital transformation.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
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