Deloitte partnered with IPsoft to help its clients improve access to back office applications and talent acquisition.
Deloitte
Challenge
Deloitte wanted to deliver immediate, simplified and intuitive access to HR applications in order to improve employee experiences.
Solution
Amelia assists employees at Deloitte's clients with taking better advantage of information systems, so those companies can optimize resources and investments.
Results
Clients have decreased costs while improving efficiency, with high rates of user satisfaction. The solution also has contributed to higher revenue and lower employee attrition.
Companies, many with limited HR budgets and staff, struggle to deal with high volumes of daily HR requests. Those with large remote workforces are not equipped to provide HR services that might normally be delivered in-office.
These challenges can drag on overall productivity, efficiency and employee satisfaction.
Amelia can act as an always-on virtual agent delivering routine HR tasks, allowing human staff to provide personalized services to your workforce.
Workers today use disconnected tools to handle different business processes. To file expense reports, employees open System A. To take a day off, open System B. To register a new prospect, they access System C, and so forth. When all of these tools are integrated end-to-end via conversational AI, employees are capable of orchestrating processes across different line-of-business tools — all via spoken commands.
Amelia has a firm handle on how business and HR processes are conducted, and can perform them with limited manual effort and at an expedited pace.
For example, she understands how an expense management tool works, can receive and process images, and she can communicate with a third party to move the expense approval process forward. All the employee needs to do is snap a photo of the receipt and the heavy lifting is shifted from the employee to Amelia.
HR staff are often overwhelmed with employee questions, particularly for paid vacations and time off (PTO). Simple processes such as gathering vacation balances can lead to traffic jams among employees, their managers and HR staff.
Rather than attempting to navigate multiple HR systems, or repeatedly emailing HR managers, employees can simply ask Amelia to log a vacation day.
She can field and provide responses to vacation balance questions. She can review employee timesheets, approve status requests, compare schedules to time entered in the time management system to find anomalies, and trigger emails to managers regarding employee inquiries, if necessary.
By doing so, she reduces unnecessary communication and frees workers from every line of business to be more productive.
Even those businesses that have cloud-based HR systems still find providing consistent and personalized HR services across their workforces a major challenge. This affects productivity, efficiency, employee and HR staff satisfaction, and the overall ability of a company to focus on generating revenue and creating business value.
HR roles change dramatically when a company hires Amelia. Rather than ask benefits questions of HR generalists, employees can simply type or speak a question to Amelia. She is trained to understand every aspect of a company’s HR policies, and because she’s able to access individual employee data via integrations with HR management tools, she provides employees with timely and up-to-date answers.
56% of companies use Digital Employees to look up information such as company policies or benefits, according to Mercer.
41%
41% of companies use Digital Employees to engage candidates during the recruitment process.
96.5%
96.5% of recruiters believe AI systems can dramatically improve recruitment and retention, based on Deloitte research.
50%
50% of companies are retraining workers specifically to work alongside machines.
Conversational AI: Built for HR Support
In this era of digital disruption, attracting and retaining customers through enhanced customer experience is top of mind. However, businesses should also prioritize employee experience (EX). Higher employee satisfaction results in a more motivated and efficient workforce, and directly impacts customer service quality. Download the Everest Group white paper to learn more.
Who is Amelia? She is a Digital Employee who works with humans to locate information and perform complex tasks with automation and conversational AI. She uses state-of-the-art Natural Language Processing to work in collaboration with humans. However, there's more to Amelia than innovative technology; she speaks, interacts and understands the way humans do. This adds up to better employee experiences, a more efficient HR operation and, most importantly, a more satisfied workforce that can stay focused on growing your business and generating revenue.
Interested in meeting Amelia? We would be glad to arrange an introduction.
Amelia is ready to collaborate with your team for HR Services. You can deploy her within your existing IT and business operations, or hire her yourself.
Engage with an AI Expert
We offer on-premise and cloud-based deployments with secure back-end integrations, customized as needed. Let us know exactly what you need, and we can work together to bring conversational AI to your company.
You can interview and hire Amelia on-demand through DigitalWorkforce.ai, the World's First Marketplace for Digital Employees™. Simply select the required roles and skills, and Amelia will guide you through the set-up process.