Wysdom and Amelia Pioneer New Conversational AI Delivery Model

March 22, 2021 • 2 minute read

Combining the best of both worlds in AI applications and operations, this exciting partnership represents the future of Conversational AI.

Toronto and New York, March 22, 2021Wysdom.AI today announced a strategic partnership with Amelia, the leader in Enterprise AI with the most human AI platform, that powers Digital Employees for businesses around the world. Amelia’s market-leading Conversational AI solution delivers the best elements of human interaction to user experiences, driving deeper connections and greater business value.

Wysdom’s market-leading intelligent virtual agent design and optimization solutions will help organizations quickly access and scale Amelia’s capabilities, via a SaaS platform or on-premise.

With years of combined experience building and operating the best Conversational AI experiences across multiple industries, Wysdom and Amelia aim to accelerate Conversational AI adoption while ensuring companies can deliver premium automated customer experiences.

“This is the future of Conversational AI,” says Ian Collins, CEO at Wysdom.AI. “AI applications and AI operations are distinct, and as such require different expertise and technology. Great Conversational AI comes from great optimization, and that is exactly what you will get from the partnership between Wysdom and Amelia.”

“Wysdom’s expertise in building and optimizing conversational assistants makes them an invaluable partner for us,” says Peter Goedegebuure, Amelia’s VP Sales and Country Manager, Canada. “Wysdom will help brands quickly build and optimize Digital Employees based on Amelia, delivering a very human customer experience that is both scalable and cost efficient. The simplicity of leveraging Wysdom’s offerings to deliver Amelia’s capabilities will help large organizations accelerate their adoption of Conversational AI throughout different industries.”

The partnership will support Amelia by accelerating customer growth, and will further expand Wysdom’s role as a leader in the optimization of Conversational AI.

About Wysdom.AI

Wysdom offers a suite of conversational AI design and optimization solutions helping businesses increase customer satisfaction, contain costs, and maximize revenue generation. We use a proprietary suite of analytics, optimization and testing tools, and offer services through a team of experienced conversational AI specialists who ensure clients maximize their conversational AI ROI. Brands around the world fully outsource their conversational AI needs to Wysdom.

About Amelia

Amelia, an IPsoft Company, is the world’s largest privately held AI software company and a leader in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations and automate processes. In 2014, we launched Amelia, the Most Human AI™. In 2018, we introduced true end-to-end, enterprise wide automation with the Amelia HyperAutomation Platform, originally named 1Desk. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 500 of the world’s leading brands, including global leaders in banking, insurance, telecommunications and other industries. See how Amelia, an IPsoft Company, is powering the future of work at www.amelia.ai

Contacts:

Amelia Media Team: [email protected]

Wysdom.AI: [email protected]

 

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