1LAW provides Amelia as a platform that law firms can utilize for client intake and other legal services.
NEW YORK, April 26, 2021 — Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI), today announced an additional partnership with Kenneth S. Nugent, P.C. Attorneys at Law — a new arm of the law firm, 1LAW, that will exclusively sell Amelia’s legal services to other law firms.
Amelia’s initial deployment with KSN filled the role of a digital legal assistant to offload duties for the premier law firm’s intake specialists, receptionists and legal teams. As she has helped the company sign up more than 1,100 new clients since joining the Nugent team, they decided to form 1LAW where Amelia’s legal skills will be sold as a platform to other law firms to help them with intake and any other of their legal needs.
For KSN, Amelia serves the site’s 40,000 monthly web visitors and is the first point-of-contact for 100% of inbound calls from the firm’s 45 different phone lines. She handles more than 20,000 inbound calls per month for the firm, while handling 65% of those end to end. This results in a savings of roughly 125 hours a month for the firm’s receptionists. In addition, the law firm saves thousands of dollars monthly by layering Amelia into its after-hours phone system in lieu of an after-hours answering service. Amelia is also consistently involved with between 12-14% of the firm’s monthly sign-ups.
“We’re thrilled that Amelia has excelled at being an around-the-clock legal assistant for the Nugent team, so much so that they believe that other law firms should be able to benefit as well,” said Chetan Dube, CEO and Founder of Amelia. “We look forward to 1LAW extending Amelia’s services to law firms throughout the country.”
“Since Amelia joined the Nugent team, we have seen monumental progress and a world’s difference in freeing up our human workers to handle the complex legal problems we deal with daily,” said Tim Derrickson, Chief Technology Officer at Kenneth S. Nugent. “We’re excited to launch 1LAW and help law firms everyone reap the same benefits we do.”
About Amelia, an IPsoft Company
Amelia, an IPsoft Company, is the world’s largest privately held AI software company and a leader in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations and automate processes. In 2014, we launched Amelia, the Most Human AI™. In 2018, we introduced true end-to-end, enterprise wide automation with the Amelia HyperAutomation Platform, originally named 1Desk. In 2020 we introduced the world’s first online marketplace for Digital Employees (DigitalWorkforce.ai) and removed the technical barriers to implement conversational AI by introducing a no code Digital Employee Builder. Headquartered in New York City with offices in 15 countries, Amelia´s roster of client success stories speaks for itself: Our technology impacts more than 500 of the world’s leading brands, including global leaders in banking, insurance, telecommunications and other industries. See how Amelia, an IPsoft Company, is powering the future of work at www.amelia.ai.
About Kenneth S. Nugent PC Attorneys at Law
Ken Nugent created one of the Southeast’s largest law firms devoted entirely to representing injury victims and their families, with eight offices scattered across the state in Albany, Atlanta, Augusta, Columbus, Duluth, Macon, Savannah and Valdosta employing over 200 employees and 47 lawyers. For Nugent, success has allowed this native New Yorker the ability to provide a necessary service to people in times of need—an endeavor that’s steadied the compass of his firm’s mission. Nugent’s dedication to give back goes beyond the courtroom. From first graders to first responders, the avid sports fan has created a partnership with the Atlanta Falcons, Atlanta United, Atlanta Braves, and Atlanta Hawks, which allows him to maintain programs that benefit Atlanta-area teachers and members of the Atlanta Police, Fire and EMT Departments, as well as a new partnership with the GA Bulldogs Sports Network that benefits military personnel across the state. Kenneth S. Nugent, Attorneys at Law recently created a community relations department, implementing the One Call Unites Us All campaign that sponsors service and social events in each community the law firm serves.