At Gartner Symposium/ITXPO, IPsoft customers and thought-leaders will share insight on Amelia's full range of capabilities.
NEW YORK, Oct. 2, 2017 — IPsoft, the Digital Labor Company, will demonstrate how its market-leading cognitive platform, Amelia, can fundamentally transform and improve customer service experiences for enterprises during this year’s Gartner Symposium/ITxpo, Oct. 1-5, at Walt Disney World in Orlando, Fla.
With insightful IPsoft customer panels and interactive demos and sessions, including an AI Experience Zone and IPsoft’s Learning Lab, IPsoft will have a major presence at Gartner Symposium, one of the year’s largest gatherings of CIOs and senior IT decision-makers. The annual event highlights the most urgent IT challenges and opportunities for customers throughout various industries, and gathers Gartner analysts, industry thought-leaders and technology visionaries for their viewpoints on rapidly-changing market trends.
Amelia already is having a substantial impact in how enterprises around the world interact and support their customers. Event attendees can hear first-hand about Amelia’s successes directly from IPsoft’s global clients during several customer panels, including one lead by IPsoft CEO Chetan Dube. Panelists will describe how Amelia is redefining their workforce and operational needs, with virtual and human agents working together as a digital workforce to provide outstanding service to their customers and end-users.
“Gartner Symposium provides an ideal showcase to demonstrate Amelia’s ability to redefine customer experience and deliver that transformation at scale,” said Edwin van Bommel, IPsoft’s Chief Cognitive Officer, who also is presenting at Gartner Symposium. “Consumers are demanding a more sophisticated customer experience, one focused on conversations, not solely transactions. Amelia’s cognitive and natural language capabilities as a virtual agent can meet that demand, resulting in higher customer retention and lasting consumer relationships.”
The ability to provide transformative customer experience at scale is taking on added importance for enterprise customers. According to a 2017 survey by Deloitte, 93% of consumer & industrial products executives expect their customer contact volume to remain constant or increase in the coming two years, and 56% of technology, media and telecommunications companies are planning to invest in AI for better customer service scale.
In addition to customer panels, Gartner Symposium attendees can visit IPsoft’s AI Experience Center (Atlantic Hall, Booth 505), where customers can interact with Amelia -- stepping into the shoes of customers in the banking, insurance, healthcare and retail industries -- and see how she provides a unique and cognitive customer support experience. Meanwhile, visitors to IPsoft’s Learning Lab (Atlantic Hall, Booth 349) can chart their AI journey, hear more about Amelia’s capabilities, and gain insight into industry best practices for creating a collaborative human and digital workforce within their organizations.
IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.