IPsoft Named in the ‘Where Are They Now?’ Section of Gartner’s ‘Cool Vendors in AI for Conversational Platforms’ Report

September 17, 2018 • 2 minute read

IPsoft is the only vendor included in the “Where Are They Now?” section of Gartner’s “Cool Vendors in AI for Conversational Platforms, 2018” report, following a successful year of growth for the company.

NEW YORK, September 17, 2018 — IPsoft, the leader in Enterprise AI and autonomic platforms, today announced it is the only vendor included in the “Where Are They Now?” section of Gartner’s “Cool Vendors in AI for Conversational Platforms 2018” report, following a successful year of growth for the company. With the recent release of 1Desk and the Amelia Marketplace, IPsoft continues to see wide adoption of its products among the world’s Fortune 1000 companies.

“We believe recognition of IPsoft’s mention in the Gartner report reaffirms our position as one of the leading AI companies in the world. Our clients transform businesses through cognitive tech systems,” said Chetan Dube, IPsoft CEO. “IPsoft´s technology is a critical equation in the new digital model that companies are putting in place to grow their business. IPsoft is honored to be cited in the report.”

IPsoft has expanded its portfolio of offerings with the Marketplace and 1Desk. These new product offerings make it easier than ever for organizations to put Amelia, the company’s digital colleague with the most advanced AI capabilities in the market, to work for tangible business benefits. Both Marketplace and 1Desk allow IPsoft to scale Amelia’s applications and grow rapidly in different vertical industries.

The Gartner report referenced in this press release is: “Cool Vendors in AI for Conversational Platforms,” (24 July 2018) by Van L. Baker, Werner Goetz, and Jason Wong.

Additional Industry Recognition: Gartner, “Cool Vendors in IT Operations Management 2013,” April 2013; IPsoft named A Cool Vendor.

About Cool Vendor Reports
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About IPsoft
IPsoft is the world leader in Enterprise AI and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions. Amelia can be trained to recognize words and phrases in more than 100 languages. She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity. IPsoft was the first company to launch an end-to-end digital platform, 1Desk, to deliver shared enterprise services. By connecting front-office conversations to back-end systems, IPsoft automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings.

Headquartered in New York City, IPsoft has offices in 13 countries and serves more than 550 of the world’s leading brands directly, including more than half of the world’s largest IT services providers

Media Contact for IPsoft:
Marie Angselius
Global Head of Public Relations, IPsoft
Phone: +1 737 247 3101 (US); +46 (0) 709 405 837 (EU)
Email: [email protected]

Previous Next

A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.


Download the Free White Paper A Beginner's Guide to Conversational AI