IPsoft Launches 1Bank: Conversational Banking with Amelia, the Most-Human AI

March 11, 2019 • 3 minute read

1Bank reinvents customer service for financial institutions by providing an intelligent, cognitive, conversational banker that understands customers’ digital needs and expectations.

London, March 11th, 2019 — IPsoft, the global leader in enterprise AI, today announced the general availability of 1Bank™, the first conversational banking solution. 1Bank is powered by Amelia, rated the number one virtual agent in conversational AI by Everest Group.

1Bank’s advanced intelligence, the result of 20 years of research and AI leadership, transforms the way banking customers manage their finances.

“With 1Bank we provide the most humanlike digital experience in the marketplace, built from the knowledge we’ve gained serving six of the world’s leading banks with conversational AI. We are giving banks the possibility of providing customers with their own personal banker around the clock,” said Chetan Dube, CEO at IPsoft.

Unlike other solutions, 1Bank will not only answer FAQs, but independently resolve complex customer needs. The platform understands customer intent and can switch context mid-conversation. Furthermore, advanced Machine Learning (ML) abilities enable 1Bank to improve over time, providing excellent user experiences.

1Bank reinvents a bank’s relationship with its customers by enabling immediate, user friendly, and expert service 24/7/365. IPsoft provides ongoing implementation services to ensure that your conversational banking experience meets your institution’s specific requirements.

1Bank improves the customer experience by:

  • Advising on unpaid bills, proactively informing customers of an incoming bill and communicating any insufficient funds, making a money transfer and asking if the customer wants to set up payment for bills when they are due.
  • Recommending and setting up recurring payments, making payments from different accounts, and opening and closing accounts.
  • Helping customers locate transactions.
  • Assisting with individual and potentially fraudulent charges on credit cards and disputing them, getting a new pin, getting a balance transfer or applying for a new credit card.
  • Creating alerts after a customer makes an airline purchase and proactively recommending the next step, such as exchanging and withdrawing cash during travel.

1Bank has out-of-the box conversational banking skills. It is trained with banking-specific language and allows customers to communicate and switch via the preferred channel (web, mobile app or voice).

1Bank integrates with existing tools and interfaces. It can be added to existing applications to help customers quickly access the information and service they need. This includes mobile apps, desktop or kiosk apps, website modules, or consumer chat applications, such as Facebook Messenger and Amazon Echo.

1Bank has pre-built features for Credit Card Processing and Account Management.

Retail banking-specific language and knowledge comes pre-loaded with 1Bank. It understands the different account types, payee types, currencies, and banking language such as paperless statements or electronic transfers.

1Bank is pre-trained on banking-specific processes. 1Bank also includes information about standard operating procedures to carry out retail banking tasks. For example, the platform knows how to look up account information, make a transfer or select the process to execute if a customer has lost their credit card. The bank needs to integrate with existing backend systems, but the processes are already built in.

Six out of ten of the world’s leading banks are powered by IPsoft. 1Bank is currently launched in English. In Q2 2019, local languages will be added.

Additional Resources

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About IPsoft

IPsoft is the world leader in Enterprise AI and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions. Amelia can be trained to recognize words and phrases in more than 100 languages. She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity. IPsoft was the first company to launch an end-to-end digital platform, 1Desk™, to deliver shared enterprise services. By connecting front-office conversations to back-end systems, IPsoft automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings.

Headquartered in New York City, IPsoft has offices in 13 countries and serves more than 550 of the world’s leading brands, including more than half of the world’s largest IT services providers.


Marie Angselius
Global Head of Public Relations
Phone: +1 737 247 3101 (US)
Email: [email protected]


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