IPsoft Develops Free AI-Powered Digital Employee to Help Assess COVID-19 Coronavirus Risk for US Residents

March 23, 2020 • 3 minute read

Amelia is equipped to identify potential risk indicators and educate the public about the pandemic and its associated symptoms.

NEW YORK, March 23, 2020 — IPsoft, the largest independent leader in enterprise AI, today announced the launch of a Digital Employee to help screen for potential indicators of the novel COVID-19 coronavirus, with the aim of helping authorities to “flatten the curve” of confirmed infections.

Whether sheltered-in-place or quarantined at home, any member of the general public can access the Amelia COVID-19 Assistant, an AI-powered conversational agent, by voice call or browser to receive an initial risk assessment and find additional information about the pandemic. While engaged in conversation, Amelia will assess a user based on current symptoms and potential risk factors as recommended by the US Centers for Disease Control and Prevention (CDC) and The World Health Organization (WHO).

As more American cities restrict movement, the new solution aims to provide the general public, as well as vulnerable populations, with accurate, on-demand information about COVID-19. Older adults and people with underlying medical conditions constitute nearly 20 percent of the US population and are most at-risk for developing serious complications from COVID-19.

This version of Amelia also aims to alleviate pressure on hospitals, clinics, physicians’ offices and medical care centers that are fielding non-urgent questions related to COVID-19. As a cognitive agent capable of interacting naturally with humans, Amelia can relieve health institutions so that they are able to focus their efforts on populations with the greatest need.

“Levels of anxiety are growing across the country, and we think everyone can use a little peace of mind. We believe that Amelia can do that by bringing verifiable information regarding risk and response into people’s homes,” said Dr. S. Vincent Grasso (DO, MSIS, MBA), Global Practice Leader for Healthcare & Life Sciences at IPsoft. “By helping people to access information, we hope to reduce anxiety during this COVID-19 pandemic. Amelia provides a safe experience for consumers to access screening, without the need to travel to a facility and risk exposure.”

Best known as an enterprise solution, Amelia has been used by brands around the world to distill data and information to millions of customers and employees. To screen for COVID-19, Amelia will continuously be updated based on guidelines from the CDC and WHO.

Amelia is currently available for free unlimited use to help screen for COVID-19 in English at +1 (917) 540-9885 by phone, and can be reached at the following link on Firefox, Chrome, and mobile browsers: https://amelia.com/covid-19/.

Additional information:

  • Amelia does not provide medical advice and is not intended to treat or diagnose. Amelia is only intended to assist with evaluating your own situation and for information purposes only. She is not a substitute for professional medical advice, diagnosis, or treatment. Never ignore professional medical advice or delay in seeking treatment because of something you have read on this website or using IPsoft’s COVID-19 application. If you are experiencing a medical emergency, please immediately call your doctor or dial emergency services.

About IPsoft

IPsoft is the world’s largest privately held AI software company delivering cognitive, conversational solutions for the enterprise. As the leading digital workforce company, we team humans with digital employees to unleash creativity and deliver business value at scale. With the introduction of the world´s first marketplace for cloud sourced digital employees, DigitalWorkforce.ai, we are the first company to launch a hybrid workforce. With a combination of Amelia, the industry’s most-human cognitive AI colleague, and 1Desk™, the first end-to-end digital transformation platform, IPsoft rapidly streamlines IT operations, automates processes, increases workforce productivity and improves customer satisfaction – delivering bottom line results. Headquartered in New York City with offices in 15 countries, IPsoft serves more than 500 of the world’s leading brands across IT services, financial services and banking, insurance, telecommunications, retail, manufacturing, healthcare and other sectors.

About Amelia

Amelia is the world´s first digital colleague. Since her introduction in 2014, she has gained hundreds of skills across multiple industries. She is modeled on human intelligence, understanding and empathy. Amelia is fluent in English, Japanese, Spanish, French, German, Dutch, Swedish, Norwegian, Danish and Italian.

Connect with IPsoft

Follow us on Twitter: @IPsoft and LinkedIn: www.linkedin.com/company/ipsoft/

Visit us on Facebook: www.facebook.com/IPsoftAmelia/
See us on YouTube: www.youtube.com/user/IPsoftInc
Read about our customers’ successes: amelia.com/category/clients/


Dr. S. Vincent Grasso (DO, MSIS, MBA)
Global Practice Leader for Healthcare & Life Sciences at IPsoft
Email: [email protected]

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