Go2the.cloud will enhance TOPdesk users with the industry’s most-human cognitive AI colleague, Amelia, from market-leader IPsoft.
NEW YORK, September 30, 2019 — IPsoft and Go2the.cloud AI have entered into a partnership to provide TOPdesk users with expanded IT support through cognitive Artificial Intelligence (AI) by using Amelia, IPsoft’s industry-leading digital AI colleague, as a digital IT service desk employee.
Amelia will automate routine IT service desk functions to deliver efficient and more timely support services to TOPdesk users, freeing up time for support employees to focus on more critical tasks. The Go2the.cloud AI solution is offered as a service and integrated with TOPdesk's service management software, using Amelia’s conversational interface — in natural language — as an interactive front-end for users. Go2the.cloud AI will support this partnership by working together with participating customers to seamlessly integrate Amelia’s cognitive AI abilities with their existing TOPdesk deployments.
“Amelia is rated as the most intelligent virtual agent by Everest Group and through her unique programming and algorithms, Amelia utilizes each of the human brain´s eight core cognitive skills to deliver unparalleled capabilities, surpassing mere chatbots in every way. We look forward to being able to offer Amelia capabilities to TOPdesk users,” said Ramon van Leeuwen, CCO at TOPdesk.
With Amelia's advanced automation, analytic capabilities and self-learning, she constantly improves over time from end-user interactions. Amelia also works as a labor-enhancing technology as she supports her human colleagues, optimizes support processes and delivers best-in-class services at scale.
"This innovation offers TOPdesk users a unique opportunity to leverage IPsoft’s groundbreaking technology on cognitive Artificial Intelligence. We offer Amelia’s capabilities as a cloud service, with minimum upfront investments and without carrying any high financial risks," said Tonny Siemons, CEO of Go2the.cloud AI.
Amelia is delivered as a cloud service, with Go2the.cloud AI leveraging Microsoft Azure to host the solution in a scalable, cost effective and flexible manner. Amelia will provide end users with 24x7 IT service and fulfillment through automation, driving increased efficiency and elevated customer experiences. Go2the.cloud AI´s goal is to expand Amelia’s existing functionality to TOPdesk´s users in IT service desk, HR and facilities management.
The first release is currently in development with a select group of TOPdesk customers from various countries and sectors (including industry government, education and MSPs). The intention is to offer a general release for all TOPdesk users by January 2020.
IPsoft is the world’s largest privately held AI software company delivering cognitive, conversational solutions for the enterprise. The company specializes in teaming humans with digital colleagues to unleash creativity and deliver business value at scale. With a combination of Amelia, the industry’s most-human cognitive AI colleague, and 1Desk™, the first end-to-end digital transformation platform, IPsoft rapidly streamlines IT operations, automates processes, increases workforce productivity and improves customer satisfaction – delivering bottom line results. Headquartered in New York City with offices in 15 countries, IPsoft serves more than 500 of the world’s leading brands across IT services, financial services and banking, insurance, telecommunications, retail, manufacturing, healthcare and other sectors.
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