IPsoft Introduces 1RPA, the World’s First RPA Solution Powered by Conversational AI

January 29, 2019 • 4 minute read

1RPA’s cognitive user interface, dynamic scalability, and ability to read and understand make it the easiest to use, most cost-effective and most intelligent RPA solution in the market.

NEW YORK, January 29, 2018 — IPsoft, the global leader in Enterprise AI, today announced the general availability of 1Desk’s™ 1RPA, the world’s first Robotic Process Automation (RPA) solution powered by conversational AI. With 1RPA, businesses can easily create automations at scale, and at a much lower cost than traditional RPA tools.

RPA enables software bots to mimic human interaction with a user interface. According to Forrester Research, the RPA market will reach $2.9 billion by 2021 as cognitive AI features are added to RPA offerings. Traditional RPA tools are difficult to implement, they age out quickly, and the cost of adoption lessens the overall financial benefit. As a result, only 11% of companies have adopted RPA widely across the enterprise, according to PwC. As 1RPA is both simple to use and cognitively enabled, IPsoft can eliminate these issues.

“RPA is an important automation technology; however, according to HfS Research, 60% of the C-Suite leaders in the Global 2000 are not satisfied with the outcomes. This is primarily because of the manual overhead in configuring and maintaining the RPA solutions,” said Chetan Dube, CEO of IPsoft. “RPA needs to be self-actualizing and sentient for it to deliver on the expected ROI promises. It should autoconfigure itself based on observing the behaviors of agents serving clients. The launch of 1RPA is that watershed moment in the evolution of robotic automation technology.”

Creating RPA Through Innovative AI

Unlike other RPA tools, IPsoft’s cognitive AI offers clients a simple way to build automations without any coding or data structuring. As users guide 1RPA’s digital colleague, Amelia, through each step of a business process, Amelia builds an automation for them. There’s no need to write new code or structure unstructured data. Amelia understands a specific task and creates a bot in minutes.

Bots created with 1RPA can read web pages, emails, programs or any unstructured text put in front of them — just as a human would. They organize data as the business process requires and deliver the correct placements for an automation. This happens on-the-fly with no need for users to limit automations to structured formats.

The method by which 1RPA assigns bots to tasks is also unique and more cost-effective than other RPA tools. With 1RPA’s dynamic scalability, IPsoft doesn’t charge additional fees to generate more throughput. 1RPA is available as a yearly, per-bot subscription with no fees for any additional components or concurrent-running processes. 1RPA is as scalable as the compute power a customer enables.

IPsoft has also designed 1RPA to be as user friendly as possible. 1RPA is agentless; unlike traditional RPA tools, 1RPA doesn’t require software agents to be installed on PCs. Companies can choose their own operating system for deployment: Windows, Mac, Linux — 1RPA works on any OS. Additionally, if a business already works with a traditional RPA vendor, IPsoft will work with its clients to leverage and reuse existing designs to create faster and more efficient 1RPA bots.

Evaluating 1RPA

You can download 1RPA on IPsoft.com and try out a local, standalone version of our software. As soon as a client becomes available IPsoft will make it accessible to you. Access the 1RPA platform and view training videos at: amelia.com/hyperautomation.

If companies like what they see, they can deploy 1RPA directly into production, or on a trial basis for a pilot. Either way, users will be building bots that are completing processes in their actual technology environment. IPsoft’s 1RPA professionals can provide assistance as needed and discuss how deploying the product can lead to adoption of the overall 1Desk platform, which includes 1RPA.

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About IPsoft

IPsoft is the leader in Enterprise Artificial Intelligence (AI), cognitive and autonomic solutions and the home of Amelia™, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions. Amelia can be trained to recognize words and phrases in several languages. She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity. IPsoft was the first company to launch an end-to-end digital platform, 1Desk™, to deliver shared enterprise services. By connecting front-office conversations to back-end systems, IPsoft automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings.

Headquartered in New York City, IPsoft has offices in 15 countries and serves more than 550 of the world’s leading brands, including more than half of the world’s largest IT services providers.

About Amelia
Amelia is the market’s first digital colleague. Since her introduction in 2014, she has gained hundreds of skills across multiple industries. She is modeled on human intelligence, understanding and empathy.

About 1Desk
1Desk is the first end-to-end IT operations management solution with a conversational interface. Ideal for stand-alone IT operations, 1Desk connects a company’s front- and back-office technology to form a single ecosystem for business systems. Using 1Desk allows businesses to automate simple IT tasks, create automations for new IT resolutions, and monitor the health of IT operations from one comprehensive user interface.

Beyond IT support and operations, 1Desk can deliver shared business services across a variety of functions including Human Resources and Finance. If an employee has forgotten her HR system password, she can simply type a message to Amelia asking for a reset. Or if an employee needs to check on the status of expense report, he can ask Amelia for an update via his mobile phone. These are processes that have traditionally required volleys of emails and phone calls, with messages left in inboxes or voice mailboxes, while pressing work goes undone. With 1Desk -- a combination of 1RPA, autonomics, cognitive AI and analytics — enterprises can get the most out of their business processes and the employees who use them.


Marie Angselius
Global Head of Public Relations
Phone: +1 737 247 3101 (US)
Email: [email protected]

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