ZDNet: Cognitive Chatbots in Customer Service: Beyond the Hype and Behind the Scenes

October 17, 2017 • 1 minute read

IPsoft's CEO, Chetan Dube, discusses key considerations for selecting, deploying, and evaluating customer service technologies, like virtual assistants.

CEO Chetan Dube explains important issues to consider when designing and buying customer service technologies. In the video interview, , columnist for ZDNet and founder of CXOTalk, asks Chetan about all things AI, including design goals, buyer evaluations against chatbots, and ethical dimensions of cognitive machines.

Read the article from ZDNet

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