UBS is Testing a Cognitive Agent on its Back Office Employees

September 5, 2017 • 1 minute read

UBS is testing the virtual assistant, Amelia, as support for their back-office employees, and they hope to deploy her for customer support, as well.

The pilot program use of Amelia as an intelligent virtual assistant at UBS has so far yielded encouraging results. Suman Bhattacharyya of Tearsheet tells the story of how the multinational pilot was designed to aid sales assistants in more efficient service delivery, checks in on the progress, and touches on the plans for future and continued use.

Read the article from Tearsheet

 

 

Previous Next

A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.

Download

Download the Free White Paper A Beginner's Guide to Conversational AI