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Knowledge Center White Papers, Analyst Reports and Best Practices

IDC PlanScape: Conversational Artificial Intelligence

This IDC study provides business and technology leaders with a business case and plan for implementing Conversational AI, with several real-life examples from Amelia clients, including Bankia, Telefónica and Ken Nugent, P.C.

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  • Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
    Vice President and Principal Analyst
  • Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
    Distinguished VP Analyst
  • To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.

    Learn From the Experts

    Taking your first steps with Conversational AI and automation? Don't worry — there's an array of examples throughout the market that show how these technologies can have a material impact on your business and the bottom line.

      Conversational AI Glossary

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