- Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers.
- Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach.
- To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.
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Chatbots vs. Conversational AI
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What is Conversational AI?
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The Forrester New Wave™: Chatbots For IT Operations, Q4 2020
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A Beginner’s Guide to Conversational AI
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Taking your first steps with Conversational AI and automation? Don't worry — there's an array of examples throughout the market that show how these technologies can have a material impact on your business and the bottom line.