Process Memory allows AI to navigate a business process without following a step-by-step process. Within a single interaction, process memory allows AI to quickly move from one process to another, when necessary.
Amelia's process memory allows her to context-switch during interactions with customers and employees. Since humans often context-switch during interactions with others, Amelia is able to keep up with the conversation and maintain human-like dialogues with end users. Amelia also builds her own process maps based on the interactions she observes between her human colleagues and customers. She stores her process maps to use in similar situations in the future.