Episode 5 Coming Soon Building a Conversational AI Center of Excellence Episode 1 8 Segments 35 mins Introduction to Conversational AI and Enterprise Digital Employees Episode 2 5 Segments 27 mins Intent Recognition at Scale: Part 1: Intent Scope and Architecture Planning Episode 3 5 Segments 25 mins Intent Recognition at Scale: Part 2: Development and Best Practices Episode 4 4 Segments 28 mins Empowering The Subject Matter Experts The Essential Guide to Digital Employees Episode 5: Building a Conversational AI Center of Excellence Episode 1: Introduction to Conversational AI and Enterprise Digital Employees Segment 1: What is AI? 4 mins In this segment, Ergun defines “Digital Employee” and separates fact from fiction when it comes to which systems offer true AI. Segment 2: What's the Difference between a Chatbot and a Conversational AI? 5 mins Conversational AI can provide superior services when compared to rules-based chatbots. Ergun explains how and why. Segment 3: What Roles Can Conversational AI Play? 5 mins Ergun details the three major roles Conversational AI and Digital Employees can play in any business. Segment 4: What can you expect from your Digital Employee? 4 mins Conversational AI can do more than answer FAQs. Digital Employees can understand intent and take meaningful action. In this segment, Ergun emphasizes the critical differences between FAQs and true conversation. Segment 5: How Do You Train Your Digital Employee? 5 mins In this segment, Ergun shows how with the right training, Digital Employees gain knowledge, perform tasks, and improve their own processes. Segment 6: How Does Your Digital Employee Learn? 5 mins Ergun sets the record straight when it comes to how Digital Employees learn. For example: What’s the difference between Observational and Supervised Learning? How do Digital Employees learn how to use language? Segment 7: How Do You Measure Success of your Digital Employee? 4 mins What data is the most valuable to measure a Digital Employee's performance? In this segment, Ergun discusses metrics such as understanding customer intent, and correct escalations. Segment 8: Do You Apply an Avatar to Your Digital Employee? 3 mins Once your Digital Employee has mastered its skills, should you give it a name and a face? Ergun discusses the options available to you. Episode 2: Intent Recognition at Scale: Part 1: Intent Scope and Architecture Planning Segment 1: Intents and Intent Recognition 5 mins In the opening segment, Henrik Holte, Intent Recognition Lead at IPsoft, examines the topic of user intent and why intent is so critical to get right for digital agents to intelligently respond to questions and statements from end users. Segment 2: Aligning the Experience 4 mins Companies can train and tune a Digital Employee’s intent recognition in order to align with the overall Digital Employee experience, as Henrik explains. Segment 3: Scope 6 mins Knowing what tasks your Digital Employee will or will not perform is crucial for organizing and training intent recognition. In this segment, Henrik helps you develop your Digital Employee’s scope. Segment 4: Discovery and Learning 6 mins Pre-determining what users might ask Digital Employees is an important step in training intent recognition. Learning the various ways that users will phrase requests will define how you train your Digital Employee to identify intent. Segment 5: Intent Architecture 6 mins Once you’ve determined your Digital Employee’s scope and mapped it to user intent, you’re ready to build your intent architecture. In this segment, Henrik helps you develop the boundaries for where one intent ends and another begins. Episode 3: Intent Recognition at Scale: Part 2: Development and Best Practices Segment 1: Setting The Target 5 mins In the opening segment of this installment, Henrik Holte, Intent Recognition Lead at Amelia, an IPsoft Company, explains the critical importance of building a validation data set prior to training a Digital Employee. Segment 2: Train and Test 5 mins In Episode 6, we examined how to establish a concrete target for a Digital Employee’s intent recognition training. In episode 7, Henrik teaches you how to train the Digital Employee to meet these targets. Segment 3: Evolve and Grow 4 mins In this episode, we detail how you should approach building, tuning and expanding your intent recognition training so that it appropriately evolves and grows over time. Segment 4: Common Pitfalls 5 mins This episode examines common mistakes users make when they create intents. For example: using top-down functional blueprints for determining intents. Segment 5: Introducing Your Digital Employee 6 mins In the final installment, we discuss how to begin introducing real users to your Digital Employee and which workers should be part of this critical stage of the intent recognition process. Episode 4: Empowering The Subject Matter Experts Segment 1: Benefits of Using Experts 5 mins In this segment, Allan Andersen examines the benefits of using Subject Matter Experts to help technologists build Conversational AI solutions. Segment 2: How to Engage and Enable 6 mins This segment covers best practices for getting Subject Matter Experts involved in Conversational AI projects. Segment 3: Evaluating Platforms 11 mins Allan explains why versatility, ease of use and the ability to handle human variance are the three most critical factors to consider when choosing a platform. Segment 4: Ongoing Improvements and Final Recommendations 6 mins Subject Matter Experts shouldn’t be left out of the improvement process post-launch. Allan examines the many reasons why experts can play important roles in improving Conversational AI systems. Ready for Conversational AI? We know Amelia can make a difference in your business — and we're here to help. Let's Talk Subscribe to Email Updates
