What is DigitalWorkforce.ai?
DigitalWorkforce.ai is the World’s First Marketplace for Digital Employees™, a one-stop online destination where users can browse, interview and onboard Digital Employees powered by Amelia, the industry-leading cognitive AI solution.
Companies can onboard Digital Employees to take on rote, repetitive tasks, allowing humans to concentrate on higher value and more enjoyable work. The result: Human and digital workers collaborating to create a hybrid workforce that is more effective, efficient and productive.
DigitalWorkforce.ai is powered by Amelia, IPsoft's cognitive AI agent. She's superior to run-of-the-mill chatbots and unlike any solution on the market. Industry analysts regularly recognize Amelia as the Most Human AI™ agent with leading conversational abilities.
How do I access DigitalWorkforce.ai?
Start your journey here: https://amelia.com/digitalworkforce/
What roles and skills can I onboard from DigitalWorkforce.ai?
DigitalWorkforce.ai at launch contains a number of available IT Service Desk Engineer jobs and skills, as well as some skills in HR and Healthcare. In the future, DigitalWorkforce.ai will offer hundreds of trained Digital Employees across a variety of horizontal and vertical roles: HR, Banking, Insurance, Healthcare, Retail, Telecommunications and more.
Digital Employees for IT Service Desk Engineer skills available at launch:
• Password Reset
• Outlook Configuration and Troubleshooting
• Unlock Accounts
• Printer and Device Configuration and Troubleshooting
• Wi-Fi Setup and Troubleshooting
• Open, Close and Manage Support Tickets
• Web Conference Setup and Troubleshooting
• VPN Troubleshooting
• USB Request Management
• Single Sign-On Troubleshooting
• Lost Device Reporting
• New Equipment Requests
• IP Phone Troubleshooting
What are the benefits of DigitalWorkforce.ai?
Digital Employees can help humans with a wide variety tasks. This frees human workers to spend more time on higher-value tasks and projects. With DigitalWorkforce.ai, Digital Employees can be onboarded quicker than traditional AI implementations allow. Digital Employees come trained, tested and ready-to-work. This method delivers accelerated deployments, as well as faster ROI.
Digital Employees automate various tasks end-to-end. A single Digital Employee can filed up to 1,000 inquires per month, but there is no limit to how many tasks they can handle concurrently, when more than 1,000 inquiries are needed, additional employees can be procured. They also integrate with your current IT management systems, so they can get to work right away. With Digital Employees, you can eliminate long wait times for support, resolutions and transaction processing.
How long does it to take to onboard a Digital Employee?
Depending on the skills and integrations, anywhere from less than one hour to a few days.
What languages do the Digital Employees speak?
DigitalWorkforce.ai will be available in English at launch, French, Spanish and German language skills will be forthcoming as part of Amelia’s multilingual capabilities.
How do I deploy a Digital Employee? What is the process?
You can browse roles and skills, interview and test a pre-configured Digital Employee and, once you register for your free 30-day trial, you will receive your Digital Employee instance. For configuration of your specific Digital Employee, Amelia herself will guide you through the needed steps to enable skills, authorize access and integrate with your systems, such as Office 365 and Active Directory.
What is the difference between deploying Amelia through the DigitalWorkforce.ai and investing in the Amelia platform through a proof-of-concept with IPsoft?
Initially, DigitalWorkforce.ai will focus on standard and repeatable roles that are transferable from customer to customer. Unique roles which require company-specific or specialized training would be better served via traditional implementations.
Is a Digital Employee GDPR compliant?
100%. No personal data is stored in our systems.
How do I interact with my Digital Employee?
You can chat via the native Amelia interface or preferred chat/messaging solutions like Slack or Skype. Voice is also available.
Do I “hire”/onboard Digital Employees directly from the DigitalWorkforce.ai site?
Yes, Digital Employees can be purchased and activated directly from the DigitalWorkforce.ai marketplace.
Can I test and interact with a Digital Employee before I onboard it from DigitalWorkforce.ai?
Absolutely, and we encourage you to interact with and “interview” your Digital Employee before hiring.
Does every Digital Employee skill need to be onboarded individually?
No. Digital Employees come with all of the skills associated with their job descriptions. They are pre-trained and ready to learn your business processes. However, they need to be connected to your network, which can be done through conversation with the Digital Employee (in most cases). For example, the IT Service Desk Engineer role can integrate herself with Active Directory through conversation.
Will Digital Employees immediately be able to interact with our systems? Which systems are compatible with IT Service Desk Engineer skills?
The Digital Employee will ask for specifics related to configuring itself to your systems. For IT Service Desk Engineer, those systems include Office 365, Active Directory and ServiceNow.
What is the onboarding process for a Digital Employee, and what are system/API requirements?
Like any employee, your Digital Employee will need credentials and systems access. In many cases, it can guide your IT staff through the process for required information, and in some cases our engineers will work with yours to complete the integration.
Does it cost anything to access DigitalWorkforce.ai?
Access is free, pending approval of registration for DigitalWorkforce.ai credentials. You can interview, interact with, and deploy Digital Employees for free for 30 days.
How much does each Digital Employee from DigitalWorkforce.ai cost?
After your 30-day trial, the price is $1,800 per month for one Digital Employee, supporting up to 1,000 inquiries per month, and customers can scale to as many Digital Employees as needed.
If a company wants Password Reset and Email Configuration, do they need to purchase two Digital Employees? Or can they onboard one with both (or more) skills?
No, all skills are part of the same IT Service Desk Engineer role. However, when other roles in other industries, such as HR Operations Manager, become available, a new Digital Employee will need to be purchased. If/when any Digital Employee crosses the 1,000 inquiries per month threshold, another Digital Employee will need to be purchased.
Are any deployment or support services included in the price and/or during the 30-day free trial period?
Digital Employees can be purchased and deployed (for many configurations) automatically. Additional integrations can be supported as needed for a fee for additional services.
What happens at the end of the 30-day free trial period?
Customers who wish to continue to use their Digital Employees can do so by paying the monthly fee at the end of the trial period. You may also cancel at any time.
What are the contract terms and conditions?
You can find that information here.