Welcome to DigitalWorkforce.ai™
The Digital Workforce is not some far-off trend — it's here today.
Through DigitalWorkforce.ai., you can hire Digital Employees to take on high-volume and repeatable tasks for IT Service Desk and other functions, so human employees can concentrate on higher-value jobs. Once you bring Digital Employees into your organization, you're on a path to build a hybrid workforce, where digital and human workers collaborate for greater business value.
What do Digital Employees bring to your company? Scale, lower costs, greater efficiency and enhanced productivity.
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The DigitalWorkforce.ai Experience
Onboarding Digital Employees is easier than you think. Our marketplace is designed so that visitors can easily locate Digital Employees best suited for different IT Service Desk tasks within their companies.
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Build the Future of Work Today
With DigitalWorkforce.ai, companies can hire Digital Employees to work alongside human ones and make business better. Watch CEO Chetan Dube and other Amelia leaders launch DigitalWorkforce.ai, signaling the dawn of a new era for the Future of Work.
Roles and Skills
Through DigitalWorkforce.ai, your company can onboard Digital Employees pre-trained as IT Service Desk Engineers who can handle support issues both independently and in collaboration with human co-workers, delivering immediate business value. Our marketplace also offers Digital Employees for Customer Care, HR and Healthcare skills, and will soon offer more industry-specific roles.
Customer Care
Expectations for customer service are changing. Contact centers are experiencing massive spikes in call volumes and struggling to keep up. Businesses must provide end-to-end, personalized user experiences that are available 24/7. Hire a Digital Employee for Customer Care to deliver superior customer experiences and grow your business. Available skills on DigitalWorkforce.ai include:
- Product/Service Order Management
- Product/Service Information Management
- Payments & Contracts Management
- Customer Portal
- Appointment Management
- Company Information Management
On-Demand Customer Care with Digital Employees
Businesses today are dealing with massive spikes in customer service inquiries, both to physical contact centers and through online channels — and many are struggling to keep up with the increased demand. Customer service queues and hold times are up, and customer satisfaction is nosediving.
A Digital Employee can field and triage customer calls and inquiries on the first touch, answer questions and process inquiries, and only route calls to human agents when necessary — resulting in positive experiences for everyone. Watch this video to learn more.
IT Service Desk Engineer
Digital Employees automate IT Service Desk tasks end-to-end to handle virtually any volume of inquiries per month. They also integrate with your current IT management systems, so they can get to work right away. With Digital Employees, you can eliminate long wait times for IT support, resolve issues faster, and make your human workers more productive. Available skills on DigitalWorkforce.ai include:
- Password Reset
- Outlook Configuration and Troubleshooting
- Unlock Accounts
- Printer and Device Configuration and Troubleshooting
- Wi-Fi Setup and Troubleshooting
- Open, Close and Manage Support Tickets
- Web Conference Setup and Troubleshooting
- VPN Troubleshooting
- USB Request Management
- Single Sign-On Troubleshooting
- Lost Device Reporting
- New Equipment Requests
- IP Phone Troubleshooting
Scale and Enhance Your IT Support with Digital Employees
Current global circumstances are forcing many businesses to reposition in-office employees into remote at-home workers. If your company needs to provide IT and HR support for a growing remote workforce, Digital Employees can rapidly address this challenge.
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Support Your Remote Workers
Eliminate long IT support wait times for your remote workers, resolve issues faster, and make at-home employees as productive as if they were at the office.
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Amelia's Job Interview
With more than 20 years of experience, Amelia can make any IT department better. Watch her interview for an IT Service Desk Engineer position, answering questions about her skills, job history and references.
Network Administrator
Optimize and automate your network infrastructure with Digital Employees that can provide 24/7 support, monitoring and maintenance while handling an almost unlimited amount of inquiries. What's more, Digital Employees can integrate with other IT management systems to provide a holistic view of network health, potential issues and resolutions. With Digital Employees, you can avoid network downtime that could adversely affect your business. Available skills on DigitalWorkforce.ai include:
- Network Diagnostics and Troubleshooting
- CPU Monitoring
- Device Uptime Monitoring
- Router and Switch Management
- Device Port Management
- Firewall Administration and Troubleshooting
HR Coordinator
Provide always-on HR and administrative services with Digital Employees that can support hundreds of user inquiries each month. From expense management, to PTO scheduling, to travel coordination and more, Digital Employees can take on repeatable HR and administrative tasks, saving time and improving efficiency for workers, managers and administrators. Skills include:
- Expense Management
- Absence Management
- Office and Meeting Management
- Transportation Coordination
COVID-19 Assistant
Interact with Amelia to better understand your risk of being infected with the COVID-19 coronavirus by answering a series of screening questions as recommended by the CDC.
- Converse with Amelia by text or voice
- Answer a series of screening questions regarding symptoms or potential risk factors
- Access general information regarding COVID-19
- If you are experiencing a medical emergency, please immediately call your doctor or dial emergency services.
Digital Employees Powered By Amelia
Amelia is the heart of DigitalWorkforce.ai. She's the market-leading cognitive agent who is already serving thousands of customers around the world. Amelia engages in human-like conversations, understands user intents, switches subjects with ease, and executes transactions with unmatched speed and accuracy.
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Out-of-the-box Skills
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Self-learns and Improves Over Time
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Fully Skilled Digital Employee
How to Hire Your New Digital Employees
Onboarding Digital Employees through DigitalWorkforce.ai takes just a few steps. Using the marketplace's intuitive user interface, visitors can easily locate Digital Employees with IT Service Desk skills and others that can be deployed within their companies, with Amelia herself guiding the process.
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Search for Skills
Select the right Digital Employee for your company
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Interview and Onboard
Onboard and authorize your Digital Employee to learn your company’s customized processes
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Experience Immediate Business Value
Deploy your Digital Employee to start engaging with users
Amelia Recognized as Market-Leading Conversational AI Technology by Ovum
By onboarding Digital Employees powered by Amelia through DigitalWorkforce.ai, users bring transformative Conversational AI into their companies to build business value.
Amelia is the product of years of market-leading innovation. Unlike chatbots, she observes, learns, understands and grows her skills over time. With her new avatar, Amelia brings human-like tone, conversation, expression, emotion and understanding to her interactions, driving deeper user connections and faster resolutions.
How Digital Employees Deliver Value
When you onboard Digital Employees through DigitalWorkforce.ai, you'll be joining some of
the world's leading global brands in building the Future of Work, with digital and human coworkers collaborating on critical functions, roles and projects.
Read more on how you can transform your organization and build your own hybrid workforce with Digital Employees.