December 6, 2017 • 1 minute read
To reduce the amount of time needed to effectively resolve high-volume customer and employee requests, a US-based insurance company turned to automation.
The company wanted to improve both their customer-facing and employee-facing processes by making them more streamlined and efficient. Discover in what ways Amelia has been deployed in these two fundamentally different business environments.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.