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Customer Stories Learn about Amelia's customers and their experiences with Conversational AI

Build a Hybrid Workforce

When Amelia teams up with human colleagues, the possibilities are limitless.

  • 91
    %
    satisfaction

    Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With her cognitive abilities, she delivers high customer satisfaction levels. More than nine out of 10 consumers at a European bank rated Amelia’s service as good or very good.

  • 4000000

    conversations

    As the market-leading Conversational AI agent, Amelia easily scales for high-volume contact centers. She averages more than 4 million conversations monthly for a major telecommunications provider.

  • 40000

    chats

    Amelia is a trusted enterprise-ready platform, with experience at some of the world’s leading brands. She interacts in 40,000 chats per month in German, English and Spanish for a global telecommunications company.

  • 93
    %
    resolution rate

    Utilizing Amelia as part of a digital-human hybrid workforce results in higher first-touch resolution rates. She accurately handles 93% of requests for an international hospitality company.

Ready for Conversational AI?

We know Amelia can make a difference in your business — and we're here to help.

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