HfS Research discusses Amelia's industry-leading capability, as a Digital Employee, to provide real-time, emotionally intelligent service to customers.
The new HfS Research report discusses Amelia’s unique capabilities that enable her to automate and complete end-to-end workflows. Her capabilities, including sentiment and emotional intelligence, experiential and automated learning, and advanced analytics, serve to transform operational framework and create the “Digital OneOfficeTM". It's in this setting that "the digital enterprise can work in real time to cater for its clients... It’s where the intelligence, the processes, and the infrastructure can come together as one integrated unit, with one set of unified business outcomes tied to delighting customers."
Source: HfS OneOffice Definition
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