Amelia was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized Amelia for providing conversational AI for complex use cases, stating that Amelia "is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.”
Amelia was the only vendor to be rated as a Leader in both “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and the April 2019 report “The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019.”
In the this evaluation, Amelia received a differentiated rating in seven categories: Artificial Intelligence, Voice & Speech, Human and AI Blending, Security & Authentication, Vision, Roadmap, and Market Approach. The report also states that Amelia's "go-to-market approach expands the reach of its already robust product."