Amelia Named a Leader for IT Operations by Independent Research Firm

April 15, 2019 • 1 minute read

Amelia was recognized in the evaluation "The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019" as a Leader among the eight companies selected. The Forrester New Wave further found that Amelia lead the pack with robust IT operations chatbot features and is the best fit for enterprises looking to make a commitment to cognitive technology.

The evaluation is based on 10 criteria, and “found that out-of-the-box (OOB) workflows, language, intent models, and integrations dedicated to IT operations use cases are key differentiators for Leaders in the space.”

According to the report, “with a library of granular prefabricated IT operations workflows and language models, detailed reporting, an automation platform, and extensive language training, [Amelia] leads the market in IT operations readiness.”

“With its workflow automation and active language development features, [Amelia] provides an ideal solution for those looking for advanced functionalities, such as creating workflows for more-sophisticated help desk interaction."

Click here to learn more about the report.

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