The Most Human AI

Why Amelia?

Building Conversational AI Harnessing a Flexible Approach for a Digital Workforce

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    Client Journeys with Amelia

    Amelia's success working with our customers speaks for itself. Listen to their stories.

    • Telefónica

      • Challenge

        Telefónica wanted to replace its outdated automated voice systems in its contact centers in order to improve resolution times and customer satisfaction.

      • Solution

        Telefónica hired Amelia to handle customer service in Peru. The goal was to give customers a more natural interface for communicating with the business.

      • Results

        The Amelia platform handles 4.5 million calls per month. She accurately recognizes customer intent on more than 90% of calls, and customer satisfaction has increased.

    • BBVA

      • Challenge

        With more than 8,000 branches and 20,000 contact center operators, BBVA needed an optimal way to resolve high-volume customer service inquiries.

      • Solution

        BBVA hired Amelia to respond to customer service questions. By handling routine calls, Amelia allowed human colleagues to focus on more complex customer issues.

      • Results

        Amelia handles 32% of all calls at BBVA's contact centers, and one-third of those she completes end-to-end, without human intervention. Customer satisfaction has dramatically increased.

    • NTT Communications

      • Challenge

        NTT Communications wanted to reach new and younger customers through popular social channels during off-hours.

      • Solution

        The company hired Amelia to execute marketing campaigns within Line, the most popular messaging application in Japan.

      • Results

        Since Amelia's first day on the job, customer engagement through Line increased 20%. Conversion to product pages increased by a factor of 20, and sales via Line increased 400%.

    • BNP Paribas

      • Challenge

        BNP Paribas wanted to deliver a fluid internal and customer-facing solution for all digital interactions.

      • Solution

        BNP hired Amelia (and named its virtual agent NOA) as the first point-of-contact for more than 1 million customers and employees.

      • Results

        NOA is trained to complete 27 tasks in English and French. Her intent recognition has reached 95%, and BNP is exploring new use cases for future implementations.

    • Deloitte

      • Challenge

        Deloitte partnered with IPsoft to help its clients improve access to back office applications, customer service and talent acquisition.

      • Solution

        Amelia assists employees at Deloitte clients with taking better advantage of information systems, so those companies can optimize resources and investments.

      • Results

        Clients have decreased costs while improving efficiency, with high rates of user satisfaction. Our solution also has contributed to higher revenue and lower employee attrition.

      Read more from our customers and partners

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      Digital Employee Builder

      Amelia helps you build your own Amelia — a job-based, human-equivalent Digital Employee.

      Optimize for Your Use Cases

      The Digital Employee Builder is designed for business users with little experience in Conversational AI to quickly develop new use cases. Easily incorporate APIs, RPAs and visual components simply by conversing with Amelia during the design process.

      Amelia assists users in building sophisticated and advanced new Digital Employees by offering suggestions and guidance during the creation of new roles and skills.

      Don't Build a Bot, Build Conversational AI

      Simple chatbots, based on rudimentary decision trees, do not deliver the level of human-like interactions required for enterprise-wide use. Our Digital Employee Builder is powered by Amelia, a proven enterprise platform, allowing users to benefit from all of her advanced capabilities, including context switching, multi-intent recognition, interruptions, digressions and more.

      Best of all: None of these features require any development resources.

      Gain Knowledge with Experience

      The analytics capabilities in our solution drive improvements in intent recognition, abandonment and escalation rates.

      Based on this information, the Digital Employee Builder will make recommendations and suggestions to improve the user experience, as well as the processes the Digital Employee follows to resolve issues.

      Deliver Instant and Lasting Business Benefits

      With the Digital Employee Builder, powered by Amelia, your business accelerates time-to-value due to the simple, no-code onboarding of Conversational AI agents.

      On the back-end, reducing deployment time requirements dramatically lowers the operating costs associated with your Digital Employee. On the front-end, you’ll benefit from improved customer satisfaction and retention.

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      • 91
        %
        satisfaction

        Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With her cognitive abilities, she delivers high customer satisfaction levels. More than nine out of 10 consumers at a European bank rated Amelia’s service as good or very good.

      • 4000000

        conversations

        As the market-leading conversational AI agent, Amelia easily scales for high-volume contact centers. She averages more than 4 million conversations monthly for a major telecommunications provider.

      • 40000

        chats

        Amelia is a trusted enterprise-ready platform, with experience at some of the world’s leading brands. She interacts in 40,000 chats per month in German, English and Spanish for a global telecommunications company.

      • 93
        %
        resolution rate

        Utilizing Amelia as part of a digital-human hybrid workforce results in higher first-touch resolution rates. She accurately handles 93% of requests for an international hospitality company.

      Learn More About Amelia Solutions

      The Mind of Amelia

      Explore what makes our solution Amelia the Most Human AI.

      Business Value, Human Experiences

      Our solutions are ideal for any use case focused on high-volume requests and transactions.

      • On-Demand Customer Care

        Customers want more channels and choices when it comes to customer service. Global companies hire Amelia to provide superior end-to-end Customer Care. Amelia delivers personalized customer services powered by conversational AI.

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      • Digital Banking, Humanized

        Leading global banks, retail banks and financial institutions utilize Amelia to elevate their customer service and scale with demand. She has years of digital banking experience, working alongside human colleagues for best-in-class user experiences.

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      • IT Support at AI Scale

        Businesses around the world depend on Amelia to provide bulletproof IT Support and IT Operations for greater efficiency, improved productivity and elevated cost savings. She frees IT professionals to handle more unique tasks.

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      Conversational AI for Business

      Our Amelia platform is far superior to a run-of-the-mill chatbot. She can converse with customers across voice, text, chat and more, in whatever form that a user needs. Review examples below.

      Hire Amelia

      Amelia is ready to collaborate with your team. You can deploy our solution within your existing IT and business operations, or hire her yourself.

      • Engage with an AI Expert

        We offer on-premise and cloud-based deployments with secure back-end integrations, customized as needed. Let us know exactly what you need, and we can work together to bring conversational AI to your company.

        Speak to an Expert

      • Engage with Amelia, Directly

        You can interview and hire Amelia on-demand through DigitalWorkforce.ai, the World's First Marketplace for Digital Employees™. Simply select the required roles and skills, and Amelia will guide you through the set-up process.

        Interview Amelia Now

      Insights From The World's Leading Brands

      Amelia's experience spans more than 500 global companies.

      • We're excited to implement Amelia. We have already achieved 90%-plus automation, along with 30%-plus IT savings, with the best automation and AI platform in the industry. Gerson Benker
        Carestream
      • IPsoft’s Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an IVA solution fit for multiple business needs. This, in addition to capabilities such as analytics dashboards, pre-built content available through 1Store, facial recognition, and NLG capabilities, contribute to its success in the market. Anil Vijayan
        Everest Group
      • The goal (with Amelia), once we have finished the ramp up, will be 250,000 calls daily, which means 6 million on a monthly basis. The people (at IPsoft) were truly committed with strong vision of this project. Gonzalo Gomez Cid
        Telefonica
      • With Blue (a virtual assistant powered by Amelia), we became the first bank in Mexico to transform traditional banking into conversational banking... to carry out financial operations just by talking to the application. Blue has been received very well by our clients. Sergio Torres
        BBVA
      • Amelia is really at a crossroad for everything that we do. Supporting customer experience obviously, helping industrialize processes, and potentially helping us generate future revenues as well. Philippe Ruault
        BNP Paribas
      • Since Amelia is now integrated with telephony (in the Unisys InteliServe platform), the volume of calls can be resolved more quickly, increasing user-experience and agent productivity. Mickey Davis
        Unisys
      • The conversation assistant prepared by Bankia is prepared for five tasks. Thanks to Artificial Intelligence, our clients will be able to carry out regular banking operations using their voice through ‘Bianka,’ (an agent based on Amelia) which understands them and also responds to them by voice. Manuel Alcoba
        Bankia

        Ready for Conversational AI?

        We know Amelia can make a difference in your business — and we're here to help.

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