The COVID-19 pandemic has challenged the world to take on new models for workplaces, education systems and social interactions utilizing digital technology. As discussed by Sweden’s Former Minister of Finance and Senior Advisor at IPsoft Anders Borg in a recent article in Forbes, there is a direct correlation between digital maturity and unemployment.
A country’s digital maturity drastically affects their ability to adapt to a digital-based workplace, which is crucial in keeping non-essential industries above water during the COVID-19 pandemic, according to Anders. Businesses that build and transform digital work infrastructures “will come quicker out of the crisis, [those companies] will be able to reduce costs and to grow, and that protects jobs,” he told Forbes.
Although nations and enterprises have been steadily implementing automation and conversational AI technology during the past several years, the global pandemic has accelerated interest in expanding their use to digitize the workplace. Anders explains how digitizing certain processes “helps you reduce costs and take away routine admin tasks. By doing that you are basically safeguarding jobs that would otherwise have been offshored or replaced by global competition.”
To read more, be sure to check out the full article in Forbes.