BBVA needed to resolve issues with large customer service volumes. So the multinational banking group hired Amelia, IPsoft’s Digital Employee. “Having IPsoft working with us has really made the difference,” says Ignacio Bernal Echeverria, Global Head of Architecture and IT Innovation at BBVA. “Our customers are really starting to feel the difference of having these types of technologies, enabling our relationship with them.” Watch this video to learn more about BBVA’s AI journey.

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