Note: Since this article was published, House With No Steps has changed its name to Aruma.

IPsoft Digital Workforce SummitAt this year’s Digital Workforce Summit (DWS), we had an opportunity to engage in a one-on-one conversation with Andrew Richardson, the CEO of House with No Steps (HWNS), who described his organization as Australia’s leading full-purpose specialized organization supporting people with disabilities. We talked about the challenges faced by HWNS’ clients and how they can be addressed by Artificial Intelligence (AI) in general and Amelia in particular.

“Most of the people we support have an intellectual impairment. So when you look at Artificial Intelligence, and you look at intellectual impairment, there’s just so much potential synergy,” Richardson explained. “So in the short-medium term, we see AI largely as an enabler of us as an organization, and our staff, in supporting people with [disabilities] better. In the medium and longer term, we also see AI having a much more profound and direct and positive impact in the lives of people with a disability directly.”

Click here for highlights from the DWS Panel discussion, “AI and Public Health,” featuring Richardson.

The company is currently working with IPsoft to develop use cases where Amelia will help HWNS’ staff “support people with [disabilities] more effectively,” Richardson explained. The current project takes place in a “supportive living environment” managed by HWNS. “We have five people living there, a staff team of about 20 who support them around the clock, and we’re using Amelia to both capture data about our customers – so we can learn about them — and be able to support them better. And also to streamline the interaction between the staff and our systems,” he said.

You can read more about HWNS’ partnership with IPsoft here, and click here to read more about how conversational AI can be used to empower people with disabilities overall.

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