IPsoft Digital Workforce SummitAt this year’s Digital Workforce Summit (DWS), Telefonica’s Global Contact Center Director delivered a main stage presentation summarizing the company’s automation journey with its Peruvian call center (you can watch the video of his presentation here). IPsoft’s Amelia provided the cognitive underpinnings and backend integrations for the implementation, but the project would not have been successful without our collaboration with Spanish voice technology specialists at Verbio.

Verbio co-founders Jordi Torres & Carlos Puigjaner led a breakout session at DWS where they discussed how conversational technologies like Amelia are transforming the way business is done across multiple industries — and in multiple languages. Watch the video below to learn more about the present state of the conversational technology and what’s coming in the future.

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