At this year’s Digital Workforce Summit, Philippe Ruault, the Head of Digital Transformation for BNP Paribas, led a breakout session about the potential for conversational AI to transform the banking sector. He detailed how his company — one of the world’s largest banks by total assets — is using IPsoft’s industry-leading virtual agent Amelia to automate complex customer-facing use cases in several languages (you can read a case study of BNP Paribas’ implementation here).
Click the video below to watch Ruault detail key points of BNP Paribas’ AI journey — from identifying the processes for automation, to selecting IPsoft as its AI partner, and to the challenges and opportunities that still lie ahead.
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