The role of Chief Information Officer (CIO) has shifted dramatically during the past decade. CIOs were previously associated solely with providing IT assistance to other lines of business. Now they’re viewed as essential leaders who can enable and transform business operations through innovative technology. Artificial Intelligence (AI), by delivering new types of digital business processes, is poised to expand CIOs remit even further.
In the article, Chetan explains that with AI’s ability to learn and take on data-based assignments, CIOs will be able to turn IT operations from a monitoring process into a more preemptive discipline. Additionally, as IT support issues are automated by on-demand digital labor, CIOs will be able to measure improved productivity, customer and employee satisfaction, and even increased time-to-market for new products and services. Perhaps most importantly, Chetan says that as AI assumes roles traditionally managed by humans, CIOs will be able to retrain staffers to handle more creative and high-value work.
To learn more about how the CIO role will change as a result of AI and automation, be sure to read Chetan’s op-ed today.