IPsoft CEO Chetan Dube and VP of Emerging Technologies Ergun Ekici demonstrated during this year’s Digital Workforce Summit how IPsoft’s 1Desk unifies disparate areas of a business into a single intelligent hub. The platform takes this disruptive model a step further through the addition of Amelia, IPsoft’s cognitive AI, which allows users to execute complex automated workflows across multiple backend systems with natural language commands. She is the cognitive front-end to a powerful autonomic framework.
This solution is less an iterative step than a revolutionary leap. As Chetan told the DWS audience: “[It’s a] revolution in the way customer service is rendered today, the way organizations get their tasks rendered today, and a revolution in the cost of delivery models.”