“Would you like to activate it with me?”
Customers want service on any device at any time of day. They expect intelligent and easy-to-manage experiences.
Agents are overburdened with calls. This leads to long wait times and drop-offs. Consumers expect 24/7 availability.
A Better All-Around Experience
Digital customer service is often separated from other parts of the business. Consumers expect service, consultations, and transactions to occur within the same context.
With Amelia, customers can make transactions without having to manually enter any data. She’s there to help on any device at any time.
Amelia can help customers find, research, and open new accounts in just a few minutes. She is able to:
Amelia is there to assist customers with even the most basic tasks. She can help them:
Your customers can get the mortgage process started without having to work with human agents. Amelia can:
Amelia can be trained to provide services for customers as well as your internal teams. By working with IPsoft to customize her functionality Amelia is able to work across every line of business.